Frequently Asked Questions
Everything you need to know about your Koio experience.
Where are Koio shoes manufactured?
Every pair of Koios is handcrafted in the Marche region of Italy, using locally sourced, LWG-certified leathers and traditional artisanal techniques.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items within 30 days of delivery. Please ensure the shoes are tried on a carpeted surface to prevent scuffing.
How do I determine my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down to the nearest whole size as the high-quality leather will stretch slightly to fit your foot.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We offer a one-year warranty against any manufacturing defects to ensure your Koios last for years to come.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm.